CITIZENS COMPASS—The largest gathering of hotel managers and hospitality professionals, Hotel Managers Conference Africa, will be held between July 11 and 12, 2026, in Lagos State.
Venue is Lagos Continental Hotel.
This year’s edition marks the eighth outing of the conference since its establishment.
Founded in 2016 in Akwa Ibom State, the conference experienced a temporary disruption during the COVID-19 pandemic but has since grown into a leading platform promoting innovation, professionalism, and service excellence within Africa’s hospitality industry.
Convener of the programme, Olugbenga Sunday, disclosed this on a weekly radio programme in Lagos.
He said the Hotel Managers Conference Africa, hospitality gatekeeping extends far beyond customer service; it represents a transformative force capable of reshaping Africa’s tourism and hospitality narrative.
According to him, the hospitality sector significantly influences tourists’ experiences and ultimately determines how destinations are perceived globally.
“When we discuss tourism at the national level, we must prioritize the hospitality sector because of the critical role it plays in shaping the overall tourism experience. Hospitality professionals serve as the interface between a country and its visitors, and their service delivery greatly influences tourists’ perceptions and the image of the nation,” he stated.
Sunday explained that the conference was created to equip hotel operators and managers with global best practices while fostering collaboration across the sector.
“The conference features workshops, networking opportunities, and extensive discussions on guest experience, which remains at the heart of hospitality,” he said.
“You cannot talk about hospitality without discussing guest experience. Guest experience is about service delivery, how you make customers feel, and the lasting impression guests leave with after interacting with your brand.”
The two-day conference will feature keynote presentations, panel discussions, workshops, and networking sessions designed to elevate hotel service delivery across Africa to international standards.
