CITIZENS COMPASS— THE Nigerian Communications Commission (NCC) has said it would nolonger be business as usual for telecom operators as they would all be held accountable in their duties to Nigerians.
NCC promised to ensure qualitative service delivery to consumers.
It frowned at service disruptions and urged the operators to be efficient and expand their operations to better the lots of Nigerians.
NCC disclosed this in a document, titled: ‘2026: Delivering Better Quality of Experience to the Nigerian Consumer’.
The document was signed by the Executive Vice Chairman, Dr Aminu Maida.
The regulatory body said operators must protect the integrity of the ecosystem, including timely settlement with critical suppliers and supporting service sustainability.
According to NCC, operators are expected to comply with the guidelines on corporate governance for the industry as well as other extant regulatory obligations.
“Put simply, stronger networks, clearer communication, better customer care, stricter compliance.
“We will reinforce tariff transparency, accuracy of billing, customer care standards, and protections against misleading practices. Consumers will also see more consistent public communication during major service incidents.
“In 2026, we will operationalise the revised Corporate Governance Code for the communications sector, thus strengthening board and management accountability and making governance a key driver of operator performance.”
