CITIZENS COMPASS—The National Institute for Hospitality and Tourism (NIHOTOUR), in partnership with the Federal Airports Authority of Nigeria (FAAN), has lit up the Nnamdi Azikiwe International Airport, Abuja, in commemoration of the Customer Service Week.
Both agencies staged a surprise “Service in Motion” Flash Mob to mark this Week.
The captivating performance, featuring NIHOTOUR trainees and FAAN personnel, electrified travelers and staff alike — transforming the busy terminal into a vibrant stage of Nigerian culture and service excellence.
The activation celebrated frontline service professionals who embody Nigeria’s enduring values of warmth, respect, and resilience — from check-in counters to hospitality classrooms.
“We are redefining what service means in Nigeria,” said Dr. Abisoye Fagade, Director-General of NIHOTOUR. “Service is not just a duty — it is a culture, a rhythm, and an identity. This flash mob symbolizes how deeply hospitality lives in our people, and how Nigeria can lead Africa in service excellence.”
The flash mob drew applause and spontaneous participation from travelers, many of whom recorded and shared the moment online. Within hours, clips of the performance went viral across social media, earning widespread praise for “bringing joy and humanity back to our public institutions.
Showcasing innovation in public service
The Abuja activation represents a new model of creative public engagement within the Federal Ministry of Tourism’s service transformation agenda — aligning with the Renewed Hope Vision of President Bola Ahmed Tinubu, which emphasizes innovation, youth inclusion, and excellence in government service delivery.
Under Dr. Fagade’s leadership, NIHOTOUR has become a dynamic hub for tourism training, digital upskilling, and service innovation. The “Service in Motion” campaign reflects the Institute’s ongoing mission to professionalize Nigeria’s tourism workforce and rekindle national pride through the culture of hospitality.
Speaking on the collaboration, FAAN’s Managing Director, Mrs Olubunmi Kuku, commended NIHOTOUR’s creativity and reaffirmed the Authority’s commitment to improving passenger experience nationwide.
“Customer service is at the heart of aviation. Today’s activation reminds our staff and citizens alike that service with a smile is the best form of national branding.”
Movement for a more hospitable Nigeria
NIHOTOUR continues to champion professionalism across Nigeria’s hospitality and tourism ecosystem — from culinary arts and hotel management to customer service certification. The Abuja flash mob stands as a symbol of unity, optimism, and national reawakening — proof that government institutions can engage the public with creativity, dignity, and joy.
The collaboration between NIHOTOUR and FAAN demonstrates the federal government’s renewed commitment to positioning Nigeria as Africa’s tourism and service powerhouse — through people-centered leadership, inter-agency synergy, and continuous innovation
