NNPC reveals pump attendant who connived with driver to extort N30,000 from car owner in Ikorodu
…Sanctions station, manager
CITIZENS COMPASS—A pump attendant which allegedly connived with a driver to extort N30,000 from his boss works with a petrol station in Ikorodu, a suburb of Lagos State.
The management of the Nigerian National Petroleum Corporation (NNPC) disclosed this to journalists over the weekend.
According to a statement signed by NNPC Ltd., Abuja, appropriate steps have been taken to address this incident which has been trending on social media.
The statement titled, “NNPC retail addresses pump attendant misconduct at Ikorodu station,” reads:
“The attention of NNPC Retail Limited has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer. “Following a thorough investigation, the incident has been traced to a station in Ikorodu, Lagos.
“NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
“In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid:
“The pump attendant involved has been disengaged.
The Station Manager has been suspended.
“A formal warning letter has been issued to the Dealer.
NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action. “The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations.”
It added that it has imposed sanctions and reaffirmed commitment to customer service excellence.
The viral video captured a woman lamenting how her driver connived with the pump attendant to extort N30,000 out of N50,000 she paid for Premium Motor Spirit (PMS).
The video was accompanied with a caption: *Haaa.. Omo Naija*.. 😭
Madam’s driver connived with the fuel attendant to take 30k out of the 50k fuel that she bought. This is why they will tell you there’s no more fuel in the car😱 Our people oooooo. Just imagine this🤦♀️ 🇳🇬
